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Privacy Policy


1. Introduction

Wooden Rustic Craft ("I", "me", "my" or "the business") respects your privacy.

This Privacy Policy explains what personal information is processed when you use this website, create an account or place an order, why it is processed, and how it is handled.

Wooden Rustic Craft is the data controller for personal information processed for the purposes described in this Privacy Policy, except where another organisation acts as an independent controller for its own services.

2. Information we process

Depending on how you use the website, personal information may include:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number where provided;

  • order details and purchase history;

  • information connected with your customer account;

  • saved favourite products;

  • information necessary to process payments;

  • communications you send to me through the website.

Payment card details are processed by the relevant payment provider, such as Stripe or PayPal. I do not need to receive or store your full payment card number.

3. How your information is used

Your personal information is used only where necessary to operate the shop and provide the services you request.

This may include:

  • processing and fulfilling your order;

  • arranging delivery;

  • communicating with you about an order;

  • providing order confirmations and other necessary service messages;

  • processing refunds, returns or other customer service requests;

  • maintaining your customer account;

  • providing access to your order history and saved favourites;

  • dealing with enquiries sent through the website;

  • preventing fraud, misuse or security problems;

  • complying with legal and accounting obligations.

I do not use your personal information for my own advertising or marketing campaigns.

I do not sell your personal information.

I do not use your personal information to build marketing profiles about you.

4. Legal basis for processing

Personal information is processed where necessary to perform a contract with you, for example to process and deliver an order.

Information may also be processed where necessary to comply with a legal obligation, such as keeping records required by law.

Where appropriate, information may be processed on the basis of legitimate interests, for example maintaining website security, preventing fraud or responding to enquiries.

Where consent is required by law, I will ask for it and you may withdraw that consent.

The lawful basis used for a particular processing activity depends on the nature of that activity. The UK data protection framework requires organisations to identify an appropriate lawful basis for processing personal information.

5. Payment providers

Payments on this website are processed using third-party payment providers, currently including Stripe and PayPal.

When you choose a payment method, the relevant provider may process personal and payment information in accordance with its own privacy policy and terms.

Wooden Rustic Craft does not store full payment card details.

6. Delivery providers

To fulfil an order, I need to provide the delivery information necessary for the selected delivery service.

This may include your name, delivery address and contact information required for delivery.

Orders are currently delivered within the United Kingdom using Royal Mail or Evri.

The delivery provider may process your information in accordance with its own privacy policy.

7. Odoo and website services

This website and online store are operated using Odoo's services.

Odoo may process technical and account information as necessary to provide the website, online shop, customer account and related services.

Information processed by Odoo is subject to Odoo's own privacy and data protection arrangements as applicable to its services.

8. Cookies and similar technologies

This website uses cookies and similar technologies where necessary for the operation and security of the website.

Some cookies may be placed or controlled by the website platform or other services used to provide website functionality.

I do not use Google Analytics or similar analytics services for my own marketing or website performance reporting.

Where consent is required for non-essential cookies or similar technologies, the relevant consent mechanism will be provided by the website.

9. Customer accounts

If you create a customer account, information associated with the account may be stored so that you can use features such as:

  • viewing your order history;

  • managing your account;

  • saving favourite products;

  • accessing information connected with your purchases.

You may request information about your personal data or ask for correction or deletion where applicable.

10. How long information is kept

Personal information is retained only for as long as it is reasonably necessary for the purposes for which it was collected.

Some information relating to orders, payments and accounting may need to be retained for longer where required by UK law.

When information is no longer required, it will be deleted or otherwise disposed of securely where reasonably practicable.

11. Sharing personal information

I do not sell or rent your personal information.

Personal information may be shared only where necessary to operate the shop or comply with legal obligations.

This may include sharing relevant information with:

  • Odoo, as the website and e-commerce platform;

  • Stripe or PayPal, for payment processing;

  • Royal Mail or Evri, for delivery;

  • professional advisers or service providers where necessary to provide services to the business;

  • public authorities or other organisations where disclosure is required by law.

These organisations may process information under their own privacy policies and contractual arrangements.

12. International transfers

Some service providers used to operate the website or process payments may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable UK data protection law.

13. Your rights

Depending on the circumstances and applicable law, you may have rights including:

  • the right to access personal information held about you;

  • the right to ask for inaccurate information to be corrected;

  • the right to request deletion of personal information in certain circumstances;

  • the right to request restriction of processing in certain circumstances;

  • the right to object to certain processing;

  • the right to data portability where applicable;

  • the right to withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions.

If you would like to exercise a data protection right, please contact me using the contact form on this website.

14. Contact

For questions about this Privacy Policy or the way your personal information is handled, please contact WoodenRusticCraft using the contact form provided on this website.

Wooden Rustic Craft, 26 Regent Street, NN1 2LB, Northampton, England

15. Complaints

If you are unhappy with the way your personal information has been handled, please contact me first so that I can try to resolve the matter.

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Information about making a complaint is available from the ICO.

16. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time where necessary to reflect changes to the website, services, legal requirements or the way personal information is processed.

The latest version will be published on this website.