WoodenRusticCraft ("I", "me", "my" or "the business") respects your privacy.

This Privacy Policy explains what personal information is processed when you use this website, create an account, place an order, or subscribe to receive product notifications, why it is processed, and how it is handled.

"WoodenRusticCraft" is the data controller for personal information processed for the purposes described in this Privacy Policy, except where another organisation acts as an independent controller for its own services.

Depending on how you use the website and services, personal information may include:

- your name;

- billing and delivery address;

- email address;

- telephone number where provided;

- order details and purchase history;

- information connected with your customer account;

- saved favourite products;

- information necessary to process payments;

- email newsletter subscription choices and consent records;

- communications you send to me through the website.

Payment card details are processed by the relevant payment provider, such as Stripe or PayPal.

I do not need to receive or store your full payment card number.

Your personal information is used only where necessary to operate the shop and provide the services you request.

This may include:

- processing and fulfilling your order;

- arranging delivery;

- communicating with you about an order;

- providing order confirmations and other necessary service messages;

- processing refunds, returns or other customer service requests;

- maintaining your customer account;

- providing access to your order history and saved favourites;

- sending email notifications regarding new handmade items and updates (only where you have explicitly subscribed);

- dealing with enquiries sent through the website;

- preventing fraud, misuse or security problems;

- complying with legal and accounting obligations.

I do not sell your personal information.

I do not use your personal information to build third-party advertising profiles about you.

Personal information is processed where necessary to perform a contract with you, for example to process and deliver an order.

Information may also be processed where necessary to comply with a legal obligation, such as keeping accounting records required by law.

Where appropriate, information may be processed on the basis of legitimate interests, for example maintaining website security, preventing fraud or responding to enquiries.

Where you subscribe to receive product notifications or newsletters, personal information is processed on the basis of your explicit consent. You have the right to withdraw your consent at any time by clicking the "Unsubscribe" link in any newsletter email or by contacting me directly.

If you choose to subscribe to receive notifications about new products and updates, your email address will be collected for this purpose.

I use MailerLite, a third-party email marketing provider, to manage subscriber lists and send email notifications on my behalf.

MailerLite processes your email address and technical information related to email delivery (such as confirmation links and open rates) in accordance with data protection requirements.

You can unsubscribe at any time using the link provided at the bottom of every notification email.

Payments on this website are processed using third-party payment providers, currently including Stripe and PayPal.

When you choose a payment method, the relevant provider may process personal and payment information in accordance with its own privacy policy and terms.

"WoodenRusticCraft" does not store full payment card details.

To fulfil an order, I need to provide the delivery information necessary for the selected delivery service.

This may include your name, delivery address and contact information required for delivery.

Orders are currently delivered within the United Kingdom using Royal Mail or Evri.

The delivery provider may process your information in accordance with its own privacy policy.

This website and online store are operated using Odoo's services.

Odoo may process technical and account information as necessary to provide the website, online shop, customer account and related services.

Information processed by Odoo is subject to Odoo's own privacy and data protection arrangements as applicable to its services.

This website uses cookies and similar technologies to provide essential website functionality, maintain security and improve the website experience.

Essential cookies may be used without consent where they are necessary for the website to operate, for example to maintain your shopping basket, support customer accounts or provide security.

The website also uses a cookie consent mechanism provided by Odoo.

Where consent is required for non-essential cookies or third-party services, these services are blocked until you give your consent.

Some optional cookies or third-party services may be provided by Google or other service providers.

The use of such services is subject to your cookie choices.

"WoodenRusticCraft" does not use Google Analytics for its own website analytics or marketing reporting.

For more information about the cookies used on this website and how you can manage your preferences, please see our Cookie Policy.

If you create a customer account, information associated with the account may be stored so that you can use features such as:

- viewing your order history;

- managing your account;

- saving favourite products;

- accessing information connected with your purchases.

You may request information about your personal data or ask for correction or deletion where applicable.

Personal information is retained only for as long as it is reasonably necessary for the purposes for which it was collected.

Newsletter subscription details are retained until you unsubscribe or request deletion.

Some information relating to orders, payments and accounting may need to be retained for longer where required by UK law.

When information is no longer required, it will be deleted or otherwise disposed of securely where reasonably practicable.

I do not sell or rent your personal information.

Personal information may be shared only where necessary to operate the shop or comply with legal obligations.

This may include sharing relevant information with:

- MailerLite, for managing newsletter subscriptions and sending email updates;

- Odoo, as the website and e-commerce platform;

- Stripe or PayPal, for payment processing;

- Royal Mail or Evri, for delivery;

- professional advisers or service providers where necessary to provide services to the business;

- public authorities or other organisations where disclosure is required by law.

These organisations process information under their own privacy policies or contractual arrangements consistent with UK data protection laws.

Some service providers used to operate the website, send notifications, or process payments (such as MailerLite, Odoo, Stripe or PayPal) may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are used where required by applicable UK data protection law.

Depending on the circumstances and applicable law, you may have rights including:

- the right to access personal information held about you;

- the right to ask for inaccurate information to be corrected;

- the right to request deletion of personal information in certain circumstances;

- the right to request restriction of processing in certain circumstances;

- the right to object to certain processing;

- the right to data portability where applicable;

- the right to withdraw consent at any time where processing is based on consent (such as for email notifications).

These rights are subject to legal conditions and exceptions.

If you would like to exercise a data protection right, please contact me using the contact form on this website or via email.

For questions about this Privacy Policy or the way your personal information is handled, you can contact "WoodenRusticCraft":

Postal address:

WoodenRusticCraft

26 Regent Street

Northampton, England

NN1 2LB

You can also contact me using the contact form provided on this website.

If you are unhappy with the way your personal information has been handled, please contact me first so that I can try to resolve the matter.

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Information about making a complaint is available from the ICO.

This Privacy Policy may be updated from time to time where necessary to reflect changes to the website, services, legal requirements or the way personal information is processed.