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Frequently asked questions

In this section, you can address common questions efficiently.

I currently ship within the United Kingdom only. Orders cannot be placed for delivery outside the UK.

Orders are sent using Royal Mail or Evri, depending on the delivery option available at checkout.

UK delivery is £4.98. Orders over £80 qualify for free standard delivery. The available delivery option will be shown at checkout when you enter your delivery address.

Payments are securely processed through Stripe and PayPal. The payment options available to you will be shown during checkout.

Yes. Every piece is made by hand in my workshop. Natural variations in grain, colour, texture and small imperfections are part of the character of handmade woodcraft.

I work mainly with oak and other interesting pieces of natural and reclaimed wood. Some pieces may feature unusual, spalted or naturally aged timber. The materials used are always described in the individual product listing.

Yes. Wood is a natural material, so every piece can have its own grain, knots, colour variations and other natural marks. These differences are what make each handmade piece unique.

If you have an idea for something you'd like me to make, please get in touch. I can let you know whether it is something I can create in my workshop.

Yes. You can create a customer account on the website. Your account allows you to access features such as your order history and favourite products.

I do not use your personal information for marketing or other purposes. Personal information provided when placing an order is used as necessary to process and fulfil your order, including arranging delivery.

For more information, please see the Privacy Policy.

Please contact me as soon as possible if your order arrives damaged, preferably with clear photographs of the packaging and the item. I will review the situation and advise you on the next steps in accordance with the applicable consumer rights and my Terms & Conditions.

If you have a question about a product, an order or anything else in the shop, please use the contact form on the website.