This website is operated by Wooden Rustic Craft ("I", "me", "my" or "WoodenRusticCraft").

"WoodenRusticCraft" is an independent, one-person woodworking business based in the United Kingdom.

All products are made and sold subject to these Terms & Conditions.

By placing an order through this website or subscribing to website services, you agree to these Terms & Conditions.

These Terms & Conditions apply to purchases made through the "WoodenRusticCraft" online store.

Each product is handmade and may contain natural variations in colour, grain, texture, knots, marks and other characteristics of natural wood.

These variations are not defects. They are a natural part of the material and contribute to the individual character of each handmade piece.

Product photographs are intended to represent the item as accurately as reasonably possible.

Because wood is a natural material and photographs can vary between screens and lighting conditions, the actual item may differ slightly in colour or appearance from the images shown online.

Dimensions stated in product descriptions are approximate unless otherwise stated.

Where a product is made from reclaimed, aged, spalted or otherwise naturally marked wood, these characteristics are part of the item's individual appearance.

All prices shown on the website are in pounds sterling (GBP).

The total price, including any applicable delivery charge, will be shown before you complete your order.

Payment is processed securely through the payment services offered at checkout, currently including Stripe and PayPal.

"WoodenRusticCraft" does not receive or store your full payment card details.

When you place an order, you are making an offer to purchase the selected product.

An order confirmation will be sent to the email address provided during checkout.

A contract for the sale of goods is formed when the order is accepted and the goods are dispatched, unless otherwise required by applicable law.

I reserve the right to contact you if there is a genuine problem with an order, such as an obvious pricing error, stock problem or inability to fulfil the order.

If an order cannot be fulfilled, any payment already taken for the affected order will be refunded.

Delivery is currently available within the United Kingdom only.

Orders are sent using Royal Mail or Evri. I choose the most suitable delivery service for each order based on the delivery address and the service available for that area.

The standard delivery charge is £4.98. Orders over £80 qualify for free standard delivery.

Standard UK delivery usually takes 2–5 business days. Deliveries to UK islands and remote areas may take 3–6 business days.

The available delivery option and estimated delivery information will be shown during checkout.

Once an order has been dispatched, tracking information may be provided where the selected delivery service offers tracking.

I will take reasonable care to package each item securely for delivery.

If an item arrives damaged, please contact me as soon as reasonably possible and provide photographs of the item and its packaging.

I will review the issue and work with you to resolve it in accordance with your statutory consumer rights.

Nothing in these Terms & Conditions limits or excludes any liability or right that cannot lawfully be limited or excluded.

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to any applicable legal exceptions.

If an order contains multiple goods delivered separately, the cancellation period generally begins when the final goods are received.

To exercise your right to cancel, please contact me through the contact form on this website and clearly state that you wish to cancel your order.

You should take reasonable care of the goods while they are in your possession.

After notifying me of cancellation, you must return the goods without undue delay and normally within 14 days of notifying me.

If you change your mind or no longer want the goods, you are responsible for the direct cost of returning them.

If the goods are faulty, not as described, incorrectly supplied or another legal exception applies, different statutory rights may apply.

Where required by law, I will refund the payments received from you, including the applicable standard delivery charge, using the original payment method.

Refunds will be made within the period required by applicable consumer law.

Your statutory rights are not affected by these Terms & Conditions.

If an item is faulty, damaged before it reaches you, or is not as described, please contact me as soon as possible.

I will deal with the issue in accordance with the Consumer Rights Act 2015 and other applicable UK consumer protection law.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in these Terms & Conditions removes or reduces those rights.

Because every item is handmade from natural materials, no two pieces are necessarily identical.

Natural marks, knots, changes in grain, colour variations, small surface irregularities and other characteristics of natural wood are part of the individual character of each piece.

These characteristics should not be regarded as manufacturing defects unless they affect the product in a way that makes it faulty or not as described.

I do not currently accept custom, personalised or made-to-order orders.

All products available for purchase are offered as described in the relevant product listing.

This does not affect your statutory rights if an item is faulty, not as described or otherwise does not comply with the contract.

You may choose to subscribe to the "WoodenRusticCraft" email list on this website to receive email notifications regarding new handmade items, updates, and shop announcements.

Subscribing to this service is free of charge and entirely voluntary.

By entering your email address and subscribing, you consent to receive periodic notification emails.

An email confirmation link (double opt-in) may be sent to verify your subscription request before emails are dispatched.

The subscription service is provided using MailerLite, a third-party email marketing provider that securely manages subscriber lists on my behalf.

You may unsubscribe from these notifications at any time, without giving a reason, by clicking the "Unsubscribe" link located at the bottom of any newsletter email, or by contacting me directly.

Unsubscribing will remove your email address from future product updates.

Your personal information provided for the newsletter service will be processed in accordance with my Privacy Policy.

All original photographs, product images, workshop photographs, graphics, written content and other original creative material published on this website are protected by copyright and other intellectual property rights where applicable.

Unless I have given written permission, you may not copy, reproduce, download for commercial use, modify, republish, sell, distribute, or use my photographs or other original website content for another business, website, marketplace listing, advertisement, social media account or other commercial purpose.

This includes photographs of products, workshop photographs, detail photographs and photographs used in product listings.

Viewing products and photographs on this website does not give you ownership of, or a licence to use, those materials.

The copyright in original photographs created by me remains mine unless I have expressly transferred or licensed those rights in writing.

Copyright protection generally arises automatically for original photographs and other original creative works in the UK.

I take reasonable care to ensure that product descriptions, prices and other information on this website are accurate.

However, minor errors or changes may occasionally occur.

I may update product information, availability, prices or website content where necessary.

Nothing in these Terms & Conditions affects your statutory consumer rights.

The website may allow customers to create an account, view order history and save products as favourites.

You are responsible for keeping your account login details confidential and for notifying me if you believe your account has been accessed without permission.

Personal information connected with your account is handled in accordance with the Privacy Policy.

This website may contain links to external websites, including marketplaces such as Etsy.

I am not responsible for the content, availability, security or privacy practices of external websites.

When you follow an external link, the terms and privacy policy of that external website may apply.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions affects your statutory rights as a consumer or excludes liability that cannot legally be excluded.

I may update these Terms & Conditions from time to time to reflect changes to the website, products, services or applicable legal requirements.

The Terms & Conditions applying to an order or service will be the version applicable at the time the order is placed or service is used.

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain the protection of any mandatory consumer protection laws that apply to you in your country of residence.

If you have any questions about these Terms & Conditions, an order, a product, the newsletter, or your consumer rights, please contact "WoodenRusticCraft" using the contact form provided on this website.